MARBUN, Robert; RAMONITA, Latifa; SUPRIYANTO, Wawan. Crisis Communication Strategy on Social Media: Literature Study on Shopee’s Response in Handling Public Issues. International Journal of Innovation and Thinking, [S. l.], v. 2, n. 6, p. 359–371, 2025. DOI: 10.71364/ijit.v2i6.61. Disponível em: http://ij-it.com/index.php/ijit/article/view/61. Acesso em: 12 jul. 2025.