Marbun, Robert, Latifa Ramonita, and Wawan Supriyanto. “Crisis Communication Strategy on Social Media: Literature Study on Shopee’s Response in Handling Public Issues”. International Journal of Innovation and Thinking 2, no. 6 (July 10, 2025): 359–371. Accessed July 12, 2025. http://ij-it.com/index.php/ijit/article/view/61.